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-> Frequently Asked Questions

Why should I backup my files on a daily basis?
What is the Desktronix cloud backup service?
How much does the Desktronix remote backup service cost?
What are the system requirements to use the Desktronix remote backup service?
I already have a tape backup system. Why would I want to use the Desktronix remote backup service?
Are remote backups secure?
Is the remote backup service easy to use?
How do I know my data is really being backed up and will be available in case of an emergency?
How do I restore my data if I have a complete system failure?
What if I have a problem using the remote backup service?
How do I sign up?



Why should I backup my files on a daily basis?
Because technology isnít perfect and errors do occur. What would you do if you walked into your office only to find all of your computers missing? Would you be able to restore your customer database, accounting system, and the electronic documents you use every day? Backups protect against:
  • Human Error
  • Computer Crashes
  • Viruses
  • Natural Disasters such as fire, earthquake, and flooding
  • Theft
  • Data loss from hard drive failures
What is the Desktronix cloud backup service?
We begin by scheduling a consultation with you so that we can learn about how you use your computers and how we can best protect your data. After this, we will present you with a disaster recovery plan and help you install the client software on your computer. The backup client is scheduled to place a copy of your files on our secure server every night. You can restore files easily via our software interface. We will answer any questions your have about the system via phone and e-mail. In case of an emergency, we are available to provide a full system restore at your office.

How much does the Desktronix cloud backup service cost?
The Desktronix cloud backup service is priced to be affordable for both individual users and small businesses. The price depends on the amount of data you have as well as the number of geographical locations you will be backing up to. Please contact us for more information and a custom quote.

What are the system requirements to use the Desktronix private cloud backup?
To use the backup service, you just need Microsoft Windows and an internet connection. We can help you configure your computer, network, and firewall to use the backup service. We can also provide backups for multiple computers on your office network. We wonít bill you until you verify that the service is working to your satisfaction.

I already have a tape backup system. Why would I want to use the Desktronix remote backup service?
Do you do backups on a daily basis?
Do you check your backup logs to see that your backups are working?
Do you do test restores to verify your data can be restored?
Do you take your tapes off-site to protect from theft or natural disasters?
Do you know how to use the restore function on your backup software?
Do you have a disaster recovery plan?

Desktronix does! If you answered no to any one of these questions, your data is vulnerable!

Are remote backups secure?
Absolutely! The backups are so secure that even Desktronix cannot view your files without your permission. All data is encrypted while in transmission and while it is stored on multiple remote servers which are in turn regularly backed up.

Is the remote backup service easy to use?
Yes. The client backup software is very simple and does not require that you have any special computer knowledge. It allows you to perform file restores and set the backup schedule by yourself. If you have trouble using any aspect of the service, we are available to help by phone and e-mail.

How do I know my data is really being backed up and will be available in case of an emergency?
Once you install the backup client software on your computer, you can view backup logs to verify that backups are taking place. You can also perform a test restore, by selecting a file and restoring it from the Desktronix secure server to your computer.

How do I restore my data if I have a complete system failure?
Upon signing up, Desktronix will provide you with a plan for recovering from a complete system failure. Desktronix does provide on-site services and can restore all of the files that you have backed up.

What if I have a problem using the remote backup service?
Contact us. Technical support is available during regular business hours. Premium support and recovery services for emergencies are available during off-hours.

How do I sign up?
contact us for additional details.

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